Refund policy

Return & Refund Policy

General

At Hollywood Jacket, your satisfaction is our highest priority. We offer a 14-day return or exchange window starting from the day your order is delivered, so you can shop with confidence.

Once your return is received and inspected (within 72 hours of arrival), exchanges will be processed and shipped according to our standard delivery timelines.

Refunds are issued back to your original payment method within 10 business days of approval. Depending on your payment provider, it may take up to 15 business days for the funds to appear. You will also receive an email confirmation once your return is finalized.

To initiate a return, please email us at support@hollywoodjacket.com with your order details.

Return Exclusions & Item Condition Requirements

The following items are non-returnable and non-exchangeable:

  • Personalized or custom-made jackets

  • Clearance, final-sale, or factory second items

  • Gift cards

All returned items must be:

  • Unused, unworn, unwrinkled, and undamaged

  • In original packaging with tags and packing slip

  • Free from scratches, stains, or any kind of damage

If you receive a defective or incorrect item, please notify us within 2 business days of delivery.

Return Shipping & Alteration Fees

  • Customers are responsible for return shipping costs.

  • For custom orders, our team may suggest size adjustments based on your provided measurements. If you choose to proceed with your original measurements and fit issues arise, a minimal alteration fee may apply.

Custom Orders — Returns & Alterations

We take pride in crafting custom jackets to your exact specifications.

  • Each custom order goes through a quality check before dispatch, and in some cases, we may share product images with you for approval.

  • If your custom jacket does not fit as expected, we offer one complimentary alteration.

  •  Custom-made jackets are non-refundable, as they are uniquely tailored and cannot be resold.

Cancellation Policy

  • Orders may be canceled within 48 hours of placement.

  • Once an order has been shipped or entered customs clearance, it cannot be canceled. In this case, you may follow the return process upon receipt.

  • Orders marked as time-sensitive cannot be canceled, as they are prioritized for expedited production.

Order Acceptance & Payments

  • Prices and availability are subject to change without prior notice.

  • We reserve the right to correct any errors identified during order processing.

  • If the final price is lower than advertised, the difference will be refunded. If higher, we will contact you for confirmation or cancel the order.

  • We reserve the right to refuse service to anyone at any time.

Contact Information

Email: support@hollywoodjacket.com

Phone: +1 832 763 7888

US Address: 25335 Budde Rd, Apt 631, Spring, TX 77380, United States

UK Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom