Frequently Asked Questions (FAQ) – Hollywood Jacket

We’ve compiled the most common questions from our customers so you can quickly find the information you need. If you don’t see your answer here, please reach out to our support team — we’re always happy to help.

1. Orders

How do I pay for my order on HollywoodJacket.com?
We accept PayPal, Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, and Shop Pay for secure and convenient payments.

Can I modify or cancel my order after it’s placed?
Changes or cancellations are only possible if your order has not yet shipped. Please contact us as soon as possible to check your order status.

Do you offer custom-made jackets?
Yes. We provide custom and bespoke jackets tailored to your needs. You can choose from different leathers (cowhide, lambskin, goatskin), styles, and sizes. Share your measurements, specifications, or design ideas, and we’ll make it happen.

I’m worried about ordering a custom jacket without seeing it first.
We understand. That’s why we maintain transparent communication, provide design confirmations, and offer detailed sizing guidance before production begins.

2. Payment & Pricing

Why was my payment declined?
A payment may be declined due to:

• Incorrect card details

• Insufficient funds

• Security checks by your bank or payment provider

If this happens, please verify your details or contact your bank.

Are there extra charges for requesting a custom order?
No. Discussing or requesting a custom jacket design is completely free.

3. Shipping & Delivery

Do you ship worldwide?
Yes. We offer worldwide shipping.

How long does delivery take?

• Standard orders: Typically 6–10 business days after shipping

• Custom orders: Usually 2–4 weeks, depending on complexity

Does free shipping cover customs, taxes, and duties?
No. Customs charges, taxes, and duties depend on your country’s import policies and remain the customer’s responsibility.

Can I update my shipping address after placing an order?
If your order hasn’t shipped, we may be able to update it. Contact us right away.

How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow its progress.

4. Size & Fit

I’m unsure about my size — what should I do?
Refer to our size chart on each product page and compare with your measurements. For personalized help, email us at support@hollywoodjacket.com.

Do you make big and tall sizes?
Yes. We accommodate all body types, including big & tall sizes, as well as fully custom measurements.

Can I send measurements from my favorite jacket?
Absolutely. We can recreate a jacket based on measurements from your existing garment for a perfect fit.

5. Returns, Refunds & Exchanges

What is your return policy?
We offer a 14-day return and exchange policy for unworn, unused jackets in original condition. Customers are responsible for return shipping. Please see our Refund Policy for full details.

Can I return or exchange a custom jacket?
Custom-made jackets are not eligible for refunds unless defective. In most cases, we can offer alterations.

What if I receive a faulty item?
Contact us immediately with your order details and photos. We will arrange a replacement or repair at no cost to you.

6. Product Care

How should I clean my leather jacket?
Use a leather conditioner regularly and follow the care guide provided with your purchase. Avoid machine washing.

Can I wear a leather jacket in the rain?
Light rain is fine, but prolonged exposure may damage leather. Allow your jacket to air dry naturally away from heat.

How should I store my leather jacket?
Store in a cool, dry place on a wide hanger. Avoid plastic covers — use a breathable garment bag instead.

7. Promotions & Discounts

Do you offer promotions or discounts?
Yes. We regularly run promotions. Subscribe to our newsletter to stay updated.

How do I apply a coupon code?
Enter the code in the “Discount Code” field at checkout and click Apply.

8. Other Questions

Do you have physical stores?
No. We operate exclusively online, which allows us to maintain premium quality while keeping prices competitive.

Still have questions?

Email: support@hollywoodjacket.com
Phone: +1 832 763 7888

US Address: 25335 Budde Rd, Apt 631, Spring, TX 77380, United States

UK Address: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom