Free Worldwide Shipping:

• Complimentary global shipping on all orders except Russia and Israel
• No minimum order value or hidden charges
• Shipping unavailable to: Countries/regions restricted under OFAC sanctions

Dispatch & Delivery Timelines:

• Prime-Ready Products: Dispatched within 1–2 business days
• Standard Jackets & Outerwear: Dispatched within 2–3 business days
• Made-to-Measure Jackets: Production & dispatch in 2–3 weeks
• Bespoke / Fully Custom Orders: Production & dispatch in 5–12 weeks
• Prime-Ready items are stocked and prepared for immediate shipment
• Custom and bespoke products require additional time for craftsmanship
• Delivery time after dispatch: Express services generally deliver within 3–4 business days, depending on destination

Courier Services:

• Orders are shipped via DHL, UPS, and FedEx for secure and reliable delivery
• Delivery restrictions: Cannot ship to PO Boxes, APO, DPO, or FPO addresses

Customs Duties & Taxes:

• Orders are shipped on a Delivery Duty Unpaid (DDU) basis
• Recipients are responsible for customs duties, taxes, and clearance fees
• Charges vary by country; customers are encouraged to check local customs regulations before purchasing

Lost, Damaged, or Missing Shipments:

• If tracking shows delivered but the parcel is missing, notify Customer Support and the courier within 5 working days
• Claims made after this period cannot be processed
• After courier verification, a replacement or store credit will be issued
• Cash refunds are not provided for lost shipments

Delivery Issues & Rescheduling:

• Tracking: Provided once the order ships; customers must monitor delivery status
• Failed Deliveries: If repeated attempts fail and the parcel is disposed of, responsibility cannot be assumed
• Refused Deliveries: Refusal may lead to parcel destruction; accept delivery first if you intend to return
• Incorrect Address: Ensure accuracy when ordering; once dispatched, address changes are not possible and may result in undeliverable parcels that cannot be returned or canceled

Additional Shipping Policies:

• Order Confirmation: Confirmation email sent upon order placement; contact support if not received
• Combined Shipments: Multiple orders to the same address may be consolidated, potentially delaying the first delivery
• Complimentary Items: Promotional items are not included with bulk orders of 10+ units unless approved by support beforehand

Contact Information:

• Email: support@hollywoodjacket.com
• Phone: +1 832 763 7888
• US Office:
  25335 Budde Rd, Apt 631, Spring, TX 77380, United States
• UK Office:
  85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom